Unpacking Impulse Buying And Financial Problems In Gen Z: The Mediating Role Of M-Banking
Mengurai Pembelian Impulsif Dan Permasalahan Keuangan Pada Generasi Z: Peran Mediasi Mobile Banking (M-Banking)
DOI:
https://doi.org/10.21831/jpai.v24i02.101272Keywords:
Online impulse buying intention, m-banking usage behaviour, personal financial problem, Financial Literacy, Generation ZAbstract
This study examines the financial problems experienced by Generation Z, by integrating the relationship between online impulse buying behaviour and m-banking usage behaviour as mediators of personal financial problems. The Partial Least Squares Structural Equation Modelling (PLS-SEM) method was used as the quantitative approach in this study. Data were collected via an online questionnaire, with a total of 207 respondents. The findings reveal a positive and significant influence of online impulse buying intention on personal financial problems and m-banking usage behaviour. Furthermore, m-banking usage behaviour also has a significant positive influence on personal financial problems. A mediation analysis of the relationship between the intention to make impulsive online purchases and personal financial problems revealed a significant positive effect of m-banking usage as a mediating variable. Based on these findings, individuals need to develop a better understanding of financial literacy and self-control to prevent a tendency towards impulsive purchasing. This study provides further insight into the need to improve understanding of digital consumer behaviour and personal finance. Practical implications suggest the need for stronger financial literacy and responsible digital spending habits among young consumers
References
Ajzen I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2):179-.
Alexandra, N. M., & Rakhmawati, A. (2025). Implikasi Penggunaan Mobile Banking Terhadap Perilaku Keuangan Nasabah di Era Digital. Manajemen Dan Kewirausahaan, 6(1), 13–26.
Anggraeni, T. P., & Damayanti, R. M. (2025). The Impact of Mobile Banking on Personal Finance Management: A Study of Vocational Students at Universitas Sebelas Maret. Social, Humanities, and Educational Studies (SHES): Conference Series, 8(3), 1702–1709.
Anoop, T. S., & Rahman, Z. (2025). Online impulse buying: a systematic review of 25 years of research using meta regression. Journal of Consumer Behaviour, 24(1), 363–391. https://doi.org/10.1002/cb.2418
Anoop, T. S., & Rahman, Z. (2026). From urge to action: the hidden forces behind online impulse buying in electronic commerce—a meta analytic structural equation modelling (MASEM) research. Electronic Commerce Research, 26(1), 489–519.
Arruda Filho, E. J. M., & Oliveira, R. L. S. (2023). The mood effect in relation to impulsive online buying behavior. Journal of Consumer Behaviour, 22(1), 135–156.
Banerjee, S., Adhikari, R., & Saha, I. (2024). Investigating the Influence of Personal Finance on Impulse Buying: An Evidence from the City of Joy Kolkata. JOURNAL OF MANAGEMENT, 18(2), 60–69.
Chen, X., Kim, S., & Kim, D. Y. (2026). Integrative analysis of antecedents and consequences of TikTok impulse buying behavior: the moderating role of trust propensity and self-congruence. Asia Pacific Journal of Marketing and Logistics, 38(2), 441–457. https://doi.org/10.1108/APJML-12-2024-1876
Fatikha, N., & Septiyani, A. (2025). Mobile Banking Dalam Pengalaman Belanja Konsumen Generasi Z Di Era Digital: Persepsi Dan Preferensi Pengguna. Jurnal Ekonomi Dan Bisnis, 17(1), 38–44.
Fenton‐O’Creevy, M., Dibb, S., & Furnham, A. (2018). Antecedents and consequences of chronic impulsive buying: Can impulsive buying be understood as dysfunctional self‐regulation? Psychology & Marketing, 35(3), 175–188.
Gaur, A., & Potnis, D. D. (2022). Service innovations in mobile banking for creating value for the poor in developing countries. The Electronic Journal of Information Systems in Developing Countries, 88(4), e12209.
Ghozali, I., & Latan, H. (2015). Partial Least Squares: Concepts, Techniques and Applications Using SmartPLS 3.0 (For Empirical Research). Diponegoro University Publishing Agency.
Hair, J. F., Howard, M. C., & Nitzl, C. (2020). Assessing measurement model quality in PLS-SEM using confirmatory composite analysis. Journal of Business Research, 109, 101–110. https://doi.org/10.1016/j.jbusres.2019.11.069
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24.
Hasanah, S., & Sundari, S. (2025). The Influence of FOMO and Impulsive Buying on Students’ Personal Financial Management Moderated by Self Control. BIMA Journal (Business, Management, & Accounting Journal), 6(2), 767–774.
Henseler, J., Ringle, C. M., & Sarstedt, M. (2016). Testing measurement invariance of composites using partial least squares. International Marketing Review, 33(3), 405–431. https://doi.org/https://doi.org/10.1108/IMR-09-2014-0304
Hirshleifer, D. (2015). Behavioral finance. Annual Review of Financial Economics, 7(1), 133–159.
Kathuria, A., & Bakshi, A. (2024). Influence of website quality on online impulse buying behaviour: a systematic review of literature. Marketing Intelligence & Planning, 42(5), 816–849.
Kathuria, A., & Bakshi, A. (2025). Unveiling the dynamics that shape online impulse buying behavior. Journal of Research in Interactive Marketing, 19(5), 770–786.
Kimiagari, S., & Malafe, N. S. A. (2021). The role of cognitive and affective responses in the relationship between internal and external stimuli on online impulse buying behavior. Journal of Retailing and Consumer Services, 61.
Kock, N. (2015). One-Tailed or Two-Tailed P Values in PLS-SEM? Ned. International Journal of E-Collaboration, 11(2), 1–7. https://doi.org/10.4018/ijec.2015040101
Kumar, S., & Nayak, J. K. (2024). Understanding the intricacies of risky indebtedness, impulse buying and perceived risk in buy-now-pay-later adoption. Asia Pacific Journal of Marketing and Logistics, 36(7), 1697–1716. https://doi.org/10.1108/apjml-08-2023-0759
Lamis, S. F., Handayani, P. W., & Fitriani, W. R. (2022). Impulse buying during flash sales in the online marketplace. Cogent Business & Management, 9(1).
Lo, P. S., Dwivedi, Y. K., Tan, G. W. H., Ooi, K. B., Aw, E. C. X., & Metri, B. (2022). Why do consumers buy impulsively during live streaming? A deep learning-based dual-stage SEM-ANN analysis. Journal of Business Research, 147, 325–337.
Lutfifa, R., Syahputra, T. A., & Wahjono, S. I. (2025). Pengaruh Fintech Mobile Banking Terhadap Perilaku Konsumtif pada Gen Z. Journal of Innovative and Creativity, 5(2), 701–710.
Melati, I., Purwanto, B. M., Caturyani, Y., Olivia Irliane, P., & Widyaningsih, Y. A. (2024). The mediation effect of the urge to buy impulsively on grocery online impulse buying decisions. Cogent Business & Management, 11(1), 2316941.
Nyrhinen, J., Sirola, A., Koskelainen, T., Munnukka, J., & Wilska, T. A. (2024). Online antecedents for young consumers’ impulse buying behavior. Computers in Human Behavior, 153, 108129.
Park, E. J., Kim, E. Y., Funches, V. M., & Foxx, W. (2012). Apparel product attributes, web browsing, and e-impulse buying on shopping websites. Journal of Business Research, 65(11), 1583–1589.
Podsakoff, P. M., MacKenzie, S. B., Lee, J. Y., & Podsakoff, N. P. (2003). Common method biases in behavioral research: a critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879. https://doi.org/10.1037/0021-9010.88.5.879
Rook, D. W. (1987). The buying impulse. Journal of Consumer Research, 14(2), 189–199.
Roscoe, J. T. (1975). Fundamental Research Statistics for the Behavioral Sciences (2nd ed.).
Rumuar, A., & Nugroho, H. S. (2024). Pengaruh kepercayaan, fitur layanan, kemudahan, dan keamanan terhadap keputusan menggunakan mobile banking di kalangan Generasi-Z. Media Mahardhika, 23(1), 190–201.
Sakura, S., & Ekawati, S. (2026). Faktor-Faktor yang Mempengaruhi Keputusan Penggunaan M-Banking: Studi pada Generasi Z di Jakarta. Jurnal Manajerial Dan Kewirausahaan, 8(1), 241–250.
Sekaran, U., & Bougie, R. (2016). Research Methodes for Business. www.wileypluslearningspace.com
Sholihah, D. R., Fathoni, M. A., Wulansari, A. S., Ananda, M. M., & Amalina, S. N. (2025). Understanding how intrinsic motivation influences female modest fashion online impulse buying: the mediating role of trust and attitude. Journal of Islamic Marketing, 16(12), 3736–3758. https://doi.org/10.1108/JIMA-08-2024-0332
Sonali, S., Hussain, S., Gupta, S., & Bhardwaj, S. (2026). A helping hand in banking: how off-site customer-to-customer interactions impact the mobile banking usage behaviour and financial well-being. International Journal of Bank Marketing, 44(1), 4–32. https://doi.org/10.1108/IJBM-02-2025-0125
Tam, C., & Oliveira, T. (2017). Literature review of mobile banking and individual performance. International Journal of Bank Marketing, 35(7), 1044–1067. https://doi.org/https://doi.org/10.1108/IJBM-09-2015-0143
Verplanken, B., & Sato, A. (2011). The psychology of impulse buying: An integrative self-regulation approach. Journal of Consumer Policy, 34(2), 197–210.
Zafar, A. U., Qiu, J., Shahzad, M., Shen, J., Bhutto, T. A., & Irfan, M. (2021). Impulse buying in social commerce: bundle offer, top reviews, and emotional intelligence. Asia Pacific Journal of Marketing and Logistics, 33(4), 945–973.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 restu eri adinata, Riskia Putra, Novita Aprilia, Berlina Hidayati

This work is licensed under a Creative Commons Attribution 4.0 International License.
Authors who publish with Jurnal Pendidikan Akuntansi Indonesia journal agree to the following terms:
- Authors retain copyright and grant the Jurnal Pendidikan Akuntansi Indonesia journal right of first publication with the work simultaneously licensed under Creative Commons Attribution License (CC BY 4.0) that allows others to share the work with an acknowledgment of the work's authorship and initial publication in this journal.
- Authors can enter into separate, additional contractual arrangements for the non-exclusive distribution of the published version of the work (e.g., post it to an institutional repository or edit it in a book), with an acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) before and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.


